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In the winery story, the body speaks before words do

The 93% of what a visitor perceives doesn't come through content. It comes through the voice, the pause, the gaze. Yet those who work in hospitality keep preparing almost exclusively on what to say. L'articolo In the winery story, the body speaks before words do proviene da Wine Meridian .

by Lavinia Furlani · source ↗

Found this useful? Marking helpful boosts the author and shapes the “most helpful” surface on the Chronicle home.

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