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Community as Competitive Moat: Turning Customers Into Cultivators

You know the customer who mentions your winery unprompted at dinner parties? Who brings friends to tastings without being asked? Who corrects people when they mispronounce your vineyard name? That customer is worth more than ten people on your mailing list who bought once and forgot about you.

by Adam Bird · source ↗

Found this useful? Marking helpful boosts the author and shapes the “most helpful” surface on the Chronicle home.

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